Refund policy

Last updated 2 September 2026.

Seven days, no questions

Your first payment is fully refundable within seven days of the charge. You do not need to explain why.

If JouleBook has not been useful to you in the first week, it is not going to be, and making you argue about it would be a worse outcome for both of us than the refund.

How to request one

Email support@joulebook.com from the address on the account. We will process it within three working days, and it will reach your original payment method on the provider's own timeline — typically five to seven working days for a card.

After the first seven days

Subscriptions renew monthly or annually depending on the term you chose. Cancelling stops the next charge; it does not refund the period already paid for, and you keep access for the rest of it.

If something on our side went materially wrong — a sustained outage, or a figure that was wrong because of a defect in the Service — write to us. We will make it right, and a policy is not the interesting part of that conversation.

Bitcoin payments

Bitcoin terms are paid up front for a fixed period. The same seven-day first-payment refund applies. A refund is issued in Bitcoin to an address you supply, at the amount of BTC originally received, not at a reconverted fiat value.

Annual terms

An annual term is refundable in full within the first seven days. Afterwards it runs to the end of the term.

Your data

A refund does not delete anything. Your account returns to the free plan and everything you have stays visible and exportable — on every plan, including free and lapsed accounts. Export is never gated behind a payment.